--- title: Visual Approvals | FAQ's description: FAQ's --- [![Visual Approvals](https://325503.fs1.hubspotusercontent-na1.net/hubfs/325503/Visual%20Approvals/Group%20483%20(1).svg)](https://visualapprovals.com.au/?hsLang=en-au) - Platform - Learn - [Services](https://visualapprovals.com.au/services) - [Pricing](https://visualapprovals.com.au/pricing) [Contact Us](https://visualapprovals.com.au/contact-us?hsLang=en-au) [Book a Demo](https://visualapprovals.com.au/book-a-demo?hsLang=en-au) [Login](https://vahelp.zendesk.com/access/unauthenticated) [Contact Us](https://visualapprovals.com.au/contact-us?hsLang=en-au) [Login](https://vahelp.zendesk.com/access/unauthenticated) [Book a Demo](https://visualapprovals.com.au/book-a-demo?hsLang=en-au) ##### Learn ##### [![Why VA](https://visualapprovals.com.au/hubfs/1.%20Site%20Assets/Menu/Icons/Why%20VA.svg) Why Visual Approvals Simplifying building approvals by putting powerful software into the hands of building certifiers.](https://visualapprovals.com.au/why-va?hsLang=en-au) ##### [![Blog](https://visualapprovals.com.au/hubfs/1.%20Site%20Assets/Menu/Icons/Blog.svg) Blog Explore the latest on building certification news, upcoming events and more.](https://visualapprovals.com.au/blog?hsLang=en-au) ##### Help ##### [![Support](https://visualapprovals.com.au/hubfs/1.%20Site%20Assets/Menu/Icons/Support.svg) Support Exceptional support for your business from implementation throughout the ongoing use.](https://visualapprovals.com.au/support?hsLang=en-au) ##### [![FAQs](https://visualapprovals.com.au/hubfs/1.%20Site%20Assets/Menu/Icons/FAQs.svg) FAQ’s Find simple answers to the common question you might have about Visual Approvals.](https://visualapprovals.com.au/faqs) ##### See Visual Approvals in Action, book a Demo. Book a Demo #### [![Testimonial Logo_Codes](https://visualapprovals.com.au/hs-fs/hubfs/1.%20Site%20Assets/Logos/Testimonial%20Logos/Testimonial%20Logo_Codes.webp?width=103&height=81&name=Testimonial%20Logo_Codes.webp) "Imagine every piece of building legislation you operate under built into a software program. That’s VA. After using VA for 14 years, I wouldn’t choose anything else." Gareth Martin Director and Building Certifier All Testimonials](https://visualapprovals.com.au/testimonials?hsLang=en-au) ##### Learn ##### [![Why VA](https://visualapprovals.com.au/hubfs/1.%20Site%20Assets/Menu/Icons/Why%20VA.svg) Why Visual Approvals Simplifying building approvals by putting powerful software into the hands of building certifiers.](https://visualapprovals.com.au/why-va?hsLang=en-au) ##### [![Blog](https://visualapprovals.com.au/hubfs/1.%20Site%20Assets/Menu/Icons/Blog.svg) Blog Explore the latest on building certification news, upcoming events and more.](https://visualapprovals.com.au/blog?hsLang=en-au) ##### Help ##### [![Support](https://visualapprovals.com.au/hubfs/1.%20Site%20Assets/Menu/Icons/Support.svg) Support Exceptional support for your business from implementation throughout the ongoing use.](https://visualapprovals.com.au/support?hsLang=en-au) ##### [![FAQs](https://visualapprovals.com.au/hubfs/1.%20Site%20Assets/Menu/Icons/FAQs.svg) FAQ’s Find simple answers to the common question you might have about Visual Approvals.](https://visualapprovals.com.au/faqs) ##### Platform ##### [![Vector (13)](https://325503.fs1.hubspotusercontent-na1.net/hubfs/325503/Visual%20Approvals/Vector%20(13).svg) Overview A single, powerful, easy-to-use platform built to streamline the approval process.](https://visualapprovals.com.au/product?hsLang=en-au) ##### [![Group 4000](https://visualapprovals.com.au/hubfs/Visual%20Approvals/Group%204000.svg) Integrations The complete certification platform built for every Australian Building Surveyor.](https://visualapprovals.com.au/integrations?hsLang=en-au) ###### [See VA in Action Book a Demo ![shutterstock_713876716 copy 3](https://325503.fs1.hubspotusercontent-na1.net/hub/325503/hubfs/Visual%20Approvals/shutterstock_713876716%20copy%203.png?width=361&height=319&name=shutterstock_713876716%20copy%203.png)](https://visualapprovals.com.au/book-a-demo?hsLang=en-au) ##### Features ##### Operations ##### [![Feature Applications](https://visualapprovals.com.au/hubfs/1.%20Site%20Assets/Features/Applications/Icons/Feature%20Applications.svg) Applications](https://visualapprovals.com.au/product/applications?hsLang=en-au) ##### [![Feature Assessments](https://visualapprovals.com.au/hubfs/1.%20Site%20Assets/Features/Assessments/Icons/Feature%20Assessments.svg) Assessments](https://visualapprovals.com.au/product/assessments?hsLang=en-au) ##### [![Feature Inspections](https://visualapprovals.com.au/hubfs/1.%20Site%20Assets/Features/Inspections/Icons/Feature%20Inspections.svg) Inspections](https://visualapprovals.com.au/product/inspections?hsLang=en-au) ##### [![Feature Quotes](https://visualapprovals.com.au/hubfs/1.%20Site%20Assets/Features/Quotes/Icons/Feature%20Quotes.svg) Quotes](https://visualapprovals.com.au/product/quotes?hsLang=en-au) ##### [![Feature Visual Inspector](https://visualapprovals.com.au/hubfs/1.%20Site%20Assets/Features/Visual%20Inspector/Icons/Feature%20Visual%20Inspector.svg) Visual Inspector](https://visualapprovals.com.au/product/visual-inspector?hsLang=en-au) ##### Contacts ##### [![Feature Clients](https://visualapprovals.com.au/hubfs/1.%20Site%20Assets/Features/Clients/Icons/Feature%20Clients.svg) Clients](https://visualapprovals.com.au/product/clients?hsLang=en-au) ##### [![Feature Councils](https://visualapprovals.com.au/hubfs/1.%20Site%20Assets/Features/Councils/Icons/Feature%20%20Councils.svg) Councils](https://visualapprovals.com.au/product/councils?hsLang=en-au) ##### [![Feature Employees](https://visualapprovals.com.au/hubfs/1.%20Site%20Assets/Features/Employees/Icons/Feature%20Employees.svg) Employees](https://visualapprovals.com.au/product/employees?hsLang=en-au) ##### Communications ##### [![Feature Documents](https://visualapprovals.com.au/hubfs/1.%20Site%20Assets/Features/Document%20Management/Icons/Feature%20Documents.svg) Document Management](https://visualapprovals.com.au/product/document-management?hsLang=en-au) ##### [![Feature Emails](https://visualapprovals.com.au/hubfs/1.%20Site%20Assets/Features/Email%20Management/Icons/Feature%20Emails.svg) Email Management](https://visualapprovals.com.au/product/email-management?hsLang=en-au) ##### [![Feature Tasks](https://visualapprovals.com.au/hubfs/1.%20Site%20Assets/Features/Tasks/Icons/Feature%20Tasks.svg) Tasks](https://visualapprovals.com.au/product/tasks?hsLang=en-au) ##### Finance ##### [![Feature Invoicing](https://visualapprovals.com.au/hubfs/1.%20Site%20Assets/Features/Invoicing/Icons/Feature%20Invoicing.svg) Invoicing](https://visualapprovals.com.au/product/invoicing?hsLang=en-au) ##### [![Purchasing Highlights 1](https://visualapprovals.com.au/hubfs/1.%20Site%20Assets/Features/Purchasing/Icons/Purchasing%20Highlights%201.svg) Purchasing](https://visualapprovals.com.au/product/purchasing?hsLang=en-au) ##### [![Integrations](https://visualapprovals.com.au/hubfs/1.%20Site%20Assets/Menu/Icons/Integrations.svg) Xero Integration](https://visualapprovals.com.au/integrations/xero?hsLang=en-au) - [Operations](https://visualapprovals.com.au/faqs#ptab1) - [Contacts](https://visualapprovals.com.au/faqs#ptab2) - [Communications](https://visualapprovals.com.au/faqs#ptab3) - [Finance](https://visualapprovals.com.au/faqs#ptab4) ##### [![Feature Applications](https://visualapprovals.com.au/hubfs/1.%20Site%20Assets/Features/Applications/Icons/Feature%20Applications.svg) Applications Track all domestic and commercial jobs in one central location with easy-to-identify colour-coded statuses.](https://visualapprovals.com.au/product/applications?hsLang=en-au) ##### [![Feature Assessments](https://visualapprovals.com.au/hubfs/1.%20Site%20Assets/Features/Assessments/Icons/Feature%20Assessments.svg) Assessments Assess building stages or works and issue approvals through the centralised Project Assessment panel.](https://visualapprovals.com.au/product/assessments?hsLang=en-au) ##### [![Feature Inspections](https://visualapprovals.com.au/hubfs/1.%20Site%20Assets/Features/Inspections/Icons/Feature%20Inspections.svg) Inspections Manage all aspects of the Inspection process and seamlessly integrate inspections into the iPad app.](https://visualapprovals.com.au/product/inspections?hsLang=en-au) ##### [![Feature Quotes](https://visualapprovals.com.au/hubfs/1.%20Site%20Assets/Features/Quotes/Icons/Feature%20Quotes.svg) Quotes Generate a quote and simply convert it to a job with the Building Application wizard.](https://visualapprovals.com.au/product/quotes?hsLang=en-au) ##### [![Feature Visual Inspector](https://visualapprovals.com.au/hubfs/1.%20Site%20Assets/Features/Visual%20Inspector/Icons/Feature%20Visual%20Inspector.svg) Visual Inspector Streamline site inspections using an iPad, eliminating the need for paper checklists.](https://visualapprovals.com.au/product/visual-inspector?hsLang=en-au) ##### [![Feature Clients](https://visualapprovals.com.au/hubfs/1.%20Site%20Assets/Features/Clients/Icons/Feature%20Clients.svg) Clients Build a comprehensive client list with industry-specific classifications and find contacts fast.](https://visualapprovals.com.au/product/clients?hsLang=en-au) ##### [![Feature Councils](https://visualapprovals.com.au/hubfs/1.%20Site%20Assets/Features/Councils/Icons/Feature%20%20Councils.svg) Councils Easily navigate council compliance with our pre-configured document templates.](https://visualapprovals.com.au/product/councils?hsLang=en-au) ##### [![Feature Employees](https://visualapprovals.com.au/hubfs/1.%20Site%20Assets/Features/Employees/Icons/Feature%20Employees.svg) Employees Relevant, comprehensive employee information at your fingertips.](https://visualapprovals.com.au/product/employees?hsLang=en-au) ##### [![Feature Documents](https://visualapprovals.com.au/hubfs/1.%20Site%20Assets/Features/Document%20Management/Icons/Feature%20Documents.svg) Document Management Simplify document management with automated templates.](https://visualapprovals.com.au/product/document-management?hsLang=en-au) ##### [![Feature Emails](https://visualapprovals.com.au/hubfs/1.%20Site%20Assets/Features/Email%20Management/Icons/Feature%20Emails.svg) Email Management Streamline electronic email communication for every client.](https://visualapprovals.com.au/product/email-management?hsLang=en-au) ##### [![Feature Tasks](https://visualapprovals.com.au/hubfs/1.%20Site%20Assets/Features/Tasks/Icons/Feature%20Tasks.svg) Tasks Tasks and follow-ups make it easy to keep up with time-sensitive quotes and application activities](https://visualapprovals.com.au/product/tasks?hsLang=en-au) ##### [![Feature Invoicing](https://visualapprovals.com.au/hubfs/1.%20Site%20Assets/Features/Invoicing/Icons/Feature%20Invoicing.svg) Invoicing Seamless two-way sync integration with Xero, Quickbooks, or Myob accounting packages.](https://visualapprovals.com.au/product/invoicing?hsLang=en-au) ##### [![Purchasing Highlights 1](https://visualapprovals.com.au/hubfs/1.%20Site%20Assets/Features/Purchasing/Icons/Purchasing%20Highlights%201.svg) Purchasing Keep track of job expenses and better manage third-party payments with simple purchase invoices.](https://visualapprovals.com.au/product/purchasing?hsLang=en-au) ##### [![Integrations](https://visualapprovals.com.au/hubfs/1.%20Site%20Assets/Menu/Icons/Integrations.svg) Xero Integration Two powerful tools have joined forces to streamline your finances.](https://visualapprovals.com.au/integrations/xero?hsLang=en-au) ##### Features ##### Operations ##### [![Feature Applications](https://visualapprovals.com.au/hubfs/1.%20Site%20Assets/Features/Applications/Icons/Feature%20Applications.svg) Applications](https://visualapprovals.com.au/product/applications?hsLang=en-au) ##### [![Feature Assessments](https://visualapprovals.com.au/hubfs/1.%20Site%20Assets/Features/Assessments/Icons/Feature%20Assessments.svg) Assessments](https://visualapprovals.com.au/product/assessments?hsLang=en-au) ##### [![Feature Inspections](https://visualapprovals.com.au/hubfs/1.%20Site%20Assets/Features/Inspections/Icons/Feature%20Inspections.svg) Inspections](https://visualapprovals.com.au/product/inspections?hsLang=en-au) ##### [![Feature Quotes](https://visualapprovals.com.au/hubfs/1.%20Site%20Assets/Features/Quotes/Icons/Feature%20Quotes.svg) Quotes](https://visualapprovals.com.au/product/quotes?hsLang=en-au) ##### [![Feature Visual Inspector](https://visualapprovals.com.au/hubfs/1.%20Site%20Assets/Features/Visual%20Inspector/Icons/Feature%20Visual%20Inspector.svg) Visual Inspector](https://visualapprovals.com.au/product/visual-inspector?hsLang=en-au) ##### Contacts ##### [![Feature Clients](https://visualapprovals.com.au/hubfs/1.%20Site%20Assets/Features/Clients/Icons/Feature%20Clients.svg) Clients](https://visualapprovals.com.au/product/clients?hsLang=en-au) ##### [![Feature Councils](https://visualapprovals.com.au/hubfs/1.%20Site%20Assets/Features/Councils/Icons/Feature%20%20Councils.svg) Councils](https://visualapprovals.com.au/product/councils?hsLang=en-au) ##### [![Feature Employees](https://visualapprovals.com.au/hubfs/1.%20Site%20Assets/Features/Employees/Icons/Feature%20Employees.svg) Employees](https://visualapprovals.com.au/product/employees?hsLang=en-au) ##### Communications ##### [![Feature Documents](https://visualapprovals.com.au/hubfs/1.%20Site%20Assets/Features/Document%20Management/Icons/Feature%20Documents.svg) Document Management](https://visualapprovals.com.au/product/document-management?hsLang=en-au) ##### [![Feature Emails](https://visualapprovals.com.au/hubfs/1.%20Site%20Assets/Features/Email%20Management/Icons/Feature%20Emails.svg) Email Management](https://visualapprovals.com.au/product/email-management?hsLang=en-au) ##### [![Feature Tasks](https://visualapprovals.com.au/hubfs/1.%20Site%20Assets/Features/Tasks/Icons/Feature%20Tasks.svg) Tasks](https://visualapprovals.com.au/product/tasks?hsLang=en-au) ##### Finance ##### [![Feature Invoicing](https://visualapprovals.com.au/hubfs/1.%20Site%20Assets/Features/Invoicing/Icons/Feature%20Invoicing.svg) Invoicing](https://visualapprovals.com.au/product/invoicing?hsLang=en-au) ##### [![Purchasing Highlights 1](https://visualapprovals.com.au/hubfs/1.%20Site%20Assets/Features/Purchasing/Icons/Purchasing%20Highlights%201.svg) Purchasing](https://visualapprovals.com.au/product/purchasing?hsLang=en-au) ##### [![Integrations](https://visualapprovals.com.au/hubfs/1.%20Site%20Assets/Menu/Icons/Integrations.svg) Xero Integration](https://visualapprovals.com.au/integrations/xero?hsLang=en-au) - [Operations](https://visualapprovals.com.au/faqs#ptab1) - [Contacts](https://visualapprovals.com.au/faqs#ptab2) - [Communications](https://visualapprovals.com.au/faqs#ptab3) - [Finance](https://visualapprovals.com.au/faqs#ptab4) ##### [![Feature Applications](https://visualapprovals.com.au/hubfs/1.%20Site%20Assets/Features/Applications/Icons/Feature%20Applications.svg) Applications Track all domestic and commercial jobs in one central location with easy-to-identify colour-coded statuses.](https://visualapprovals.com.au/product/applications?hsLang=en-au) ##### [![Feature Assessments](https://visualapprovals.com.au/hubfs/1.%20Site%20Assets/Features/Assessments/Icons/Feature%20Assessments.svg) Assessments Assess building stages or works and issue approvals through the centralised Project Assessment panel.](https://visualapprovals.com.au/product/assessments?hsLang=en-au) ##### [![Feature Inspections](https://visualapprovals.com.au/hubfs/1.%20Site%20Assets/Features/Inspections/Icons/Feature%20Inspections.svg) Inspections Manage all aspects of the Inspection process and seamlessly integrate inspections into the iPad app.](https://visualapprovals.com.au/product/inspections?hsLang=en-au) ##### [![Feature Quotes](https://visualapprovals.com.au/hubfs/1.%20Site%20Assets/Features/Quotes/Icons/Feature%20Quotes.svg) Quotes Generate a quote and simply convert it to a job with the Building Application wizard.](https://visualapprovals.com.au/product/quotes?hsLang=en-au) ##### [![Feature Visual Inspector](https://visualapprovals.com.au/hubfs/1.%20Site%20Assets/Features/Visual%20Inspector/Icons/Feature%20Visual%20Inspector.svg) Visual Inspector Streamline site inspections using an iPad, eliminating the need for paper checklists.](https://visualapprovals.com.au/product/visual-inspector?hsLang=en-au) ##### [![Feature Clients](https://visualapprovals.com.au/hubfs/1.%20Site%20Assets/Features/Clients/Icons/Feature%20Clients.svg) Clients Build a comprehensive client list with industry-specific classifications and find contacts fast.](https://visualapprovals.com.au/product/clients?hsLang=en-au) ##### [![Feature Councils](https://visualapprovals.com.au/hubfs/1.%20Site%20Assets/Features/Councils/Icons/Feature%20%20Councils.svg) Councils Easily navigate council compliance with our pre-configured document templates.](https://visualapprovals.com.au/product/councils?hsLang=en-au) ##### [![Feature Employees](https://visualapprovals.com.au/hubfs/1.%20Site%20Assets/Features/Employees/Icons/Feature%20Employees.svg) Employees Relevant, comprehensive employee information at your fingertips.](https://visualapprovals.com.au/product/employees?hsLang=en-au) ##### [![Feature Documents](https://visualapprovals.com.au/hubfs/1.%20Site%20Assets/Features/Document%20Management/Icons/Feature%20Documents.svg) Document Management Simplify document management with automated templates.](https://visualapprovals.com.au/product/document-management?hsLang=en-au) ##### [![Feature Emails](https://visualapprovals.com.au/hubfs/1.%20Site%20Assets/Features/Email%20Management/Icons/Feature%20Emails.svg) Email Management Streamline electronic email communication for every client.](https://visualapprovals.com.au/product/email-management?hsLang=en-au) ##### [![Feature Tasks](https://visualapprovals.com.au/hubfs/1.%20Site%20Assets/Features/Tasks/Icons/Feature%20Tasks.svg) Tasks Tasks and follow-ups make it easy to keep up with time-sensitive quotes and application activities](https://visualapprovals.com.au/product/tasks?hsLang=en-au) ##### [![Feature Invoicing](https://visualapprovals.com.au/hubfs/1.%20Site%20Assets/Features/Invoicing/Icons/Feature%20Invoicing.svg) Invoicing Seamless two-way sync integration with Xero, Quickbooks, or Myob accounting packages.](https://visualapprovals.com.au/product/invoicing?hsLang=en-au) ##### [![Purchasing Highlights 1](https://visualapprovals.com.au/hubfs/1.%20Site%20Assets/Features/Purchasing/Icons/Purchasing%20Highlights%201.svg) Purchasing Keep track of job expenses and better manage third-party payments with simple purchase invoices.](https://visualapprovals.com.au/product/purchasing?hsLang=en-au) ##### [![Integrations](https://visualapprovals.com.au/hubfs/1.%20Site%20Assets/Menu/Icons/Integrations.svg) Xero Integration Two powerful tools have joined forces to streamline your finances.](https://visualapprovals.com.au/integrations/xero?hsLang=en-au) ###### Frequently Asked Questions # Got Questions? We’ve Got Answers ##### Do I need my own server? No, Visual Approvals offers a cloud-hosted solution in Microsoft Azure Data Centre based in Sydney that is replicated in real-time in Perth. ##### Does Visual Approvals have 2-factor authentication? Yes, when logging in, VA identifies the user's domain and sends a one-time password (OTP) code that is valid for 15 minutes. Once the OTP is correctly entered, the user can access VA. ##### Is it possible to log in to Visual Approvals using my Gmail, G Suite, or Google Workplace account? No, we do not use any Google services in conjunction with Visual Approvals. ##### Do you offer an inspection service? Yes, we have a Visual Inspector app that can be downloaded from the Apple store. The app can be used both online and offline, and the results automatically sync with our Visual Approvals software application. ##### Are you able to connect with the NSW Planning Portal? Yes, we offer a real-time integration service to our users, allowing them to import Planning Portal applications directly into Visual Approvals as soon as they are received on the PP portal. Our import process downloads all associated documents and Visual Approvals manages all related applications within a single VA Building Application. ##### Do you have the capability to connect with accounting software? Yes, Visual Approvals seamlessly integrates with Xero, MYOB, and QuickBooks. ##### Can I convert a quote into a Building Application? Yes, a previously saved quote can be converted to a building application through the quote conversion wizard. ##### Do you offer client reporting services? Yes, Visual Approvals provides a variety of client reports. For instance, there is a report that displays all the pending items per building application, which can be forwarded to project home builders for their necessary action. #### [Still have questions? Can’t find the answer you’re looking for? Talk to our team. Get In Touch](https://visualapprovals.com.au/contact-us?hsLang=en-au) ![Group 483](https://325503.fs1.hubspotusercontent-na1.net/hubfs/325503/Visual%20Approvals/Group%20483.svg) #### Platform - [Overview](https://visualapprovals.com.au/product) - [Integrations](https://visualapprovals.com.au/integrations) - [VA vs the Competition](https://visualapprovals.com.au/compared) #### About - [About Us](https://visualapprovals.com.au/about-us) - [Pricing](https://visualapprovals.com.au/pricing) - [Blog](https://visualapprovals.com.au/blog) #### Support - [Support](https://visualapprovals.com.au/support) - [FAQs](https://visualapprovals.com.au/faqs) #### Contact Us - [Contact](https://visualapprovals.com.au/contact-us) - [Get a Demo](https://visualapprovals.com.au/book-a-demo) - [![facebook](https://325503.fs1.hubspotusercontent-na1.net/hubfs/325503/Visual%20Approvals/facebook.svg)](https://www.facebook.com/visualapprovals/?fref=ts) - [![facebook Copy](https://visualapprovals.com.au/hubfs/Visual%20Approvals/facebook%20Copy.svg)](https://twitter.com/visualapprovals) - [![facebook Copy 3](https://visualapprovals.com.au/hubfs/Visual%20Approvals/facebook%20Copy%203.svg)](https://www.linkedin.com/company/visual-approvals-pty-ltd/) - [Privacy Policy](https://visualapprovals.com.au/privacy-policy) [Support](https://visualapprovals.com.au/support?hsLang=en-au)